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Nick Avery
Head of Audit & Risk, Totesport
11:20-12:00 - The function of payments
systems in securing online betting and gaming services
Nick is a qualified accountant with over 20 years of experience in IT audit and
control within financial services, retail and gaming. His responsibilities at Totesport
include AML, anti-fraud and compliance with technical standards. He currently sits
on the ABB Crime Issues Group, the RGA Crime sub-committee and is a member of the
IIA and IMLPO.
Prior to becoming an auditor, he read Chemistry at Oxford and then trained as a
computer programmer in the days when a disaster involved dropping a pile of punched
cards and the recovery plan involved chasing them around the car park. Nick is also
Vice Chair of a social care charity, enjoys skiing and plays the occasional game
of rugby.
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Michael Bolcerek
MD, Aristotle International
14:20-15:00 - Playing your best hand
in politics: Global age verification
Michael is the Senior Vice President of Business Development for Aristotle's Integrity
division. Prior to joining Aristotle, he served as President of the Poker Players
Alliance (PPA), a grassroots organisation comprised of over one million poker players
across the country that he helped grow from less than twenty thousand members. Michael
was also spokesperson for the PPA and appeared on over 60 local stations, CNN, CBS,
CSPAN, CNBC, and Fox.
Michael has over 20 years of management experience in the tech industry with both
large companies and start-up firms. He has held top positions such as President,
COO, and CFO for companies such as Oracle, NeXT Computer, Nokia Display Products,
MongoMusic, and Liquid Audio. Prior to the PPA, he was the co-founder and head executive
of BionTTech, a homeland security start-up company.
Michael is a graduate of Brown University, with a BA in Economics. He resides in
San Francisco with his wife and two children.
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Motie Bring
Head of Transaction Services, PKR
10:10-10:50 - Operators' forum – cybercrime:
Remaining at the forefront in the fight to ensure integrity
Motie is responsible for all aspects of fraud mitigation, payments solutions, payments
processing and consumer risk management, as well as social responsibility at PKR.
He also acts as the company's Compliance and AML officer.
Prior to joining PKR, Motie was the Director for Risk and Fraud Management with
Cryptologic, where he headed both the solution and operational units governing secured
online ecommerce transactions. Motie has also worked at Proc Cyber Services LTD
as a Risk Product Manager.
Motie has a wealth of experience in online gaming with a successful track record
in carefully attending to the competing concerns of corporate revenue protection
and excellent customer service in a competitive marketplace.
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Ian Coates
Director Fraud Management & MLRO, ClickandBuy
11:20-12:00 - The function of payments
systems in securing online betting and gaming services
Ian is the Director of Fraud Management and Money Laundering Reporting Officer with
ClickandBuy International Ltd. He joined the company in 2006 and has played a vital
role in the growth and direction of the Fraud Management Group. Ian has over 7 years
experience dealing with fraud and risk matters directly related to online payments.
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Phil D’Angio
Director of Business Development, VeriSign
15:00-15:40 - Minimising the risk
and keeping customers happy: Solutions for entertainment and gaming web properties
Phil has been part of VeriSign’s Security organisation for the past five years where
he has focused on working with the company’s largest customers and partners. He
currently leads VeriSign’s Business Development activity across EMEA where he manages
three growth strategies for the company: Online Gaming, PKI Vertical Programs, and
Developing Markets. Phil establishes go-to-market partnerships for VeriSign’s products
across these programmes including its enterprise, consumer, and government solutions.
During his time at VeriSign, Phil has worked with customers in key verticals including
the financial industry, healthcare, energy and public sector. Phil’s experience
has given him a unique perspective on the complexities and balances required for
businesses to consider for authentication services targeted at consumers and business
users. In recent years, as VeriSign has extended its capability to include Distributed
Denial of Service (DDOS) prevention solutions, Phil built programmes to support
customers and partners in EMEA.
Prior to joining VeriSign in 2005, Phil spent four years as the Director of Sales
at Evincible, a Secure Forms and Electronic Signature Firm that was acquired by
Exostar in January 2005. Phil holds a Bachelor of Science in Political Science from
Florida Southern College.
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Robert Dias
Managing Director, IIGC Consultants
10:10-10:50 - Operators' forum – cybercrime:
Remaining at the forefront in the fight to ensure integrity
Robert comes from an IT technical banking/financial services background and has
experience in management, payment services design and set up as well regulation
of Internet gambling. He is a certified member of the Association of Certified Anti-Money
Laundering Specialists which allows him to use the "CAMS" suffix.
Robert has spoken at a number of conferences around the world always on regulation,
Know Your Customer and Anti-Money Laundering.
Having a background in banking, financial services and IT means that Robert has
brought real understanding to the issues of Know Your Customer when dealing with
"distance communications", e.g. the Internet or mobile phone, the movement of money,
control, audit, layering and all those other issues that comprise AML / CTF activities
for both financial and non-financial institutions.
Robert has carried out an AML audit of a large Internet gambling organisation, providing
advice, policy documents and a number of reports.
Robert's interest is in helping all sections of the regulatory community understand
the real issues of internet access when dealing with registration (how do you know
that the person is the person?), purchasing (knowing the beneficial owner) and the
movement of money. He believes that real answers to the questions of anonymity,
deniability, verification and audit trails will help the authorities to better understand
the underlying issues of using computers. Being a businessperson he does not wish
to forget the cost to commercial organisations of implementing solutions.
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Oliver Eckel
Non Executive Director, eCommerce and Online Gaming Regulation and Assurance
(eCOGRA)
09:50-10:10 - Gauging the present
public perception: Current confidence challenges in the iGaming industry
10:10-10:50 - Operators' forum – cybercrime:
Remaining at the forefront in the fight to ensure integrity
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Lennart Ehlinger
Senior Compliance & Security Advisor, Unibet
10:10-10:50 - Operators' forum – cybercrime:
Remaining at the forefront in the fight to ensure integrity
Lennart is Senior Compliance & Security Advisor of Unibet Group plc. Having joined
the company in its infancy in 1999, he was involved in various aspects of the business,
eventually concentrating on setting up and developing a specialised Fraud & Security
Department, focusing on financial transactions and customer behaviour.
Lennart's main area of responsibility is regulatory compliance within Unibet, focusing
particularly on anti money laundering and sports integrity; he immensely enjoys
his side role as the political odds compiler for the company. He has been invited
to participate in mainly Swedish TV shows to give his views and opinions on the
political landscape. With a keen interest in gambling himself, Lennart has followed
with enthusiasm the growth of Unibet and the general e-gaming industry over the
past decade. He started his career back in his native Sweden in casinos as a croupier;
then working as a horse racing journalist for established trotting magazines and
regional newspapers. This background has enabled him to gain a broad experience
of the gambling industry in several areas and jurisdictions.
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Dr Wulf Hambach
Partner, Hambach & Hambach
12:20-13:00 - How important a role
does player protection and online security play in the argument against monopolies?
Wulf is a partner and co-founder of the law firm Hambach & Hambach Rechtsanwaelte
( www.timelaw.de), a specialised
law boutique for advice on German and International Law of the TIME-Industries (Telecommunication
- IT - Media & Entertainment), with a special focus on Gaming Law.
For several years, Wulf has been a General Member of the International Masters of
Gaming Law, as well as a Member of the International Association of Gaming Advisors.
Furthermore, he is co-founder of the European portal on gaming and gambling law
www.gaminglaw.eu.
In 2008, Wulf was recommended as No. 1 in German Gaming Law by the independent ranking
commentary "Chambers and Partners". Recently he was awarded "Lawyer of the Year
2008" by the World Online Gambling Law Report, the leading sector publication.
Wulf can be reached at
info@timelaw.de
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Clive Hawkswood
Chief Executive, Remote Gambling Association
12:20-13:00 - How important a role
does player protection and online security play in the argument against monopolies?
Clive has been Chief Executive of the Remote Gambling Association (RGA) since its
establishment in August 2005, following the merger of the Association of Remote
Gambling Operators (ARGO) and the Interactive Gaming, Gambling and Betting Association
(iGGBA). Before that, he was the General Secretary of ARGO.
Clive was formerly head of the Betting & Racing Branch at the British Department
for Culture, Media & Sport (DCMS). Prior to that, he was at the Home Office, spending
time in both the Gambling Section and the Horseracing Policy Team. Earlier in his
career, he spent several years working in the bookmaking industry.
Clive is also a Director of the Responsibility in Gambling Trust (RIGT), the British
charity that raises and allocates funds for problem gambling related research, education
and treatment.
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Marko Hietala
Chief Security Officer, Ray
10:10-10:50 - Operators' forum – cybercrime:
Remaining at the forefront in the fight to ensure integrity
Marko joined RAY in late summer 2009 to ensure the company’s security, anti-fraud
and to prevent unpleasant features passing the system. He started within a security-oriented
career in 1993 in the Military and then moved to law and enforcement. After seven
years, he decided to try out the corporate life and it seems that he liked it enough
to lengthen his visit a few times.
Marko has been working the gaming industry since 2001, within Corporate Security's
varying areas, both internal and external Anti-Fraud, CC, AML, KYC, KYE and investigations.
His experiences include leading a Fraud Team and launching new ways to increase
awareness - to protect the company's most valuable asset: the customer and his/her
means. He is actively interested in innovative ways of working; the fraudsters and
criminals have the motivation, innovation and funding already so why should we follow
them rather than getting a step ahead, when we have the same tools in place?
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Dennis Luckett
Head of Fraud, Victor Chandler International
15:00-15:40 - Minimising the risk
and keeping customers happy: Solutions for entertainment and gaming web properties
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Robert Mitchell
Director, World Check
16:00-16:30 - A successful global
industry targeted by cybercrime
Robert is a senior Sales Consultant for World-Check, the market pioneer and leading
global provider of risk intelligence and Enhanced Due Diligence (EDD) services.
Robert joined World-Check in 2002 and is primarily responsible for the Offshore
Markets. He has been closely involved in the development of World-Check products
over this time.
Trusted by more than 3,000 institutions in 162 countries, including over 90% of
the world’s largest banks, World-Check offers an end-to-end solution for assessing,
managing and remediating financial, regulatory and reputational risks.
Robert has been involved in Compliance and AML for over 10 years in the UK, Ireland,
Channel Islands, Isle of Man, Greece, Malta, Cyprus, Gibraltar, Mauritius and the
Seychelles, and is a regular speaker on the international compliance circuit.
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Diane Mullenex
Partner, Ichay & Mullenex
16:30-16:55 - CLOSING KEYNOTE: Future
Proofing CyberCrime for Global Expansion: A case study on France
A French Advocate and English Solicitor, Diane started her career in Singapore in
1994 and has worked for more than seven years in South-East Asia, before coming
back to practice and create her own firm in France in 2001.
Diane specialises in telecommunications, technology and other regulated industries,
such as gambling. More specifically, she dedicated herself to corporate, technology
and telecom matters and, in particular, to complex issues requiring the co-ordination
of these three areas of law.
Diane's work encompasses corporate, technology transactions and litigation in various
sectors (such as drafting network management agreements, setting-up e-gambling web
sites, managing landmark cybercrime cases). Her experience in the telecommunications
and technology (including new services, such as gambling online) sectors has earned
her the reputation of an expert.
"Diane Mullenex of Ichay & Mullenex Associés has a strong TMT practice and is
valued for her creative, solution-oriented approach and ability to see the big pictures"
(Chambers 2009).
Diane regularly advises governments on regulatory issues and has contributed to
the French report leading to the opening of the gambling sector. She is a Foreign
Trade Advisor appointed by the French Government.
Diane is also an Officer with the Communications Committee of the International
Bar Association.
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Thomas Murphy
General Counsel & Company Secretary, William Hill Plc
12:20-13:00 - How important a role
does player protection and online security play in the argument against monopolies?
Thomas is the General Counsel & Company Secretary at William Hill PLC, the largest
bookmaker in the UK, with gambling interests in various jurisdictions. He joined
in February 2007 and has responsibility for all legal, regulatory and governance
matters across the group.
Thomas has been involved with large businesses all his working life. Having originally
qualified and practiced as a lawyer at the Bar and then Clifford Chance, Thomas
has been advising companies for over 15 years, on corporate, finance, regulatory
and commercial issues.
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Jim Noakes
Head of Transactional Services, Gala Coral
09:15-09:30 - Chair's opening remarks
11:20-12:00 - Panel: The function
of payments systems in securing online betting and gaming services
16:50-17:00 - Chair's closing remarks/questions
and answers
Working in the e-Commerce division of the Gala Coral group, Jim has responsibility
for account security, Know Your Customer (KYC) and payment processing for the major
online brands of GalaBingo, GalaCasino, Coral and Eurobet. He joined the company
in late 1999 and, over the last eight years, has played a pivotal role in the introduction
of new delivery channels for the betting and gaming portfolio, such as mobile and
interactive TV; and also improving the security of payment processing methods, such
as championing the introduction of Verified by Visa/SecureCode in the Gaming sector.
He takes a proactive role in fraud prevention and identity verification initiatives,
most significantly through the chairmanship of the Gamshield group, which has over
20 leading remote gaming companies as members.
Prior to this, Jim spent 5 years in an independent business partnership, pioneering
the development of touch screen and touch-through glass systems for the retail market.
His formative training was as a telecommunications engineer and project manager
during 19 years at British Telecom, where he gained a B. Eng (Hons) in Electrical
and Electronic Engineering.
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Prof Michael Rotert
Vice President, European Internet Services Providers Association (EUROISPA)
09:30-09:50 – Internet: Crime without
frontiers
Michael is a prominent figure in the ISP sector. His work at the University of Karlsruhe
in the 1980s established the first connection from Germany to the "Internet"; after
setting up one of the first ISPs in Germany, he has since held senior management
posts with a number of prominent European ISPs. His expertise in the sector means
he is regularly consulted in government-industry initiatives. For example, Michael
was part of the German delegation to the G8's Cybercrime Summit. Michael became
the President of the German ISP association in 2000. From 2003 until 2008, he was
President of EuroISPA, the organisation that represents Europe's Internet service
provider industry. EuroISPA is the world's largest association of ISPs.
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Stefano Sbordoni
Professor, Information Technology Law, University of Tuscia - Viterbo
12:20-13:00 - How important a role
does player protection and online security play in the argument against monopolies?
Stefano has a reputation as being highly-qualified in the Gaming and Betting industry
in Italy, and abroad.
Stefano is a professor of IT Law at Università della Tuscia, adjunct professor at
Italy's Superior School of Economy and Finance, and has been teaching at the University
of Malta. In addition to being a consultant to AAMS (Autonomous Administration of
the State Monopolies) on matters of administrative law related to the gaming industry,
Stefano is a consultant to many leading Italian and foreign operators.
In his multi-year experience, Stefano has played a substantial role in the introduction
of Bingo in Italy, in the re-organisation of the gambling licensing system, in the
privatisation of the instant and traditional Lotteries and in the marketing of new
pool games and lottery networks in more than 40 foreign countries.
Stefano has attended, as a speaker, several conferences worldwide (ERA, EIG, EGB,
Betmarkets, etc.) and in Italy (governmental agencies and AAMS). He is the author
of the chapter on Italy in two editions of the Internet Gambling Report. He has
been published by the Academy of European Law. "Licenced games and online gaming
in Italy" will be published in November 2009 by Poligrafico dello Stato.
As a journalist, Stefano cooperates with TS, the major trade publication on betting
in Italy, with Jamma (the first website on gaming in Italy), and with Atlante and
Technet (web newspapers specialising in Economics and IT). He is a member of IMGL
(International Masters of Gaming Law), of the TRS Jamma group and has been Vice
President of the Italian Center for Studies on Gaming.
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Leon Thomas
Head of Risk Operations & Compliance, PartyGaming and Chairman
of Compliance & Responsible Gaming Committee European Gaming & Betting Association
12:20-13:00 - How important a role
does player protection and online security play in the argument against monopolies?
14:20-15:00 - Playing your best hand
in politics: Global age verification
Leon is the Head of Compliance and MLRO at PartyGaming Plc. In this role, he has
overall responsibility for overseeing PartyGaming's regulatory compliance, responsible
gaming and counter money laundering initiatives. He has experience of formulating
AML and customer due diligence policies, identifying key "risks", and liaising with
regulators and local Financial Investigation Units in relation to fraud and money
laundering. He chairs the Responsible Gaming and Compliance Committee of the EGBA,
and chairs Gibraltar Betting and Gaming Association Sub-Committee's on AML and Technical
Compliance.
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Paul De Vocht
Managing Director, De Vocht Expert Services and Expert Witness and External
Advisor, the Belgian Gaming Board
12:00-12:20 - The future of fraud
prevention: The changing art of digital forensics and criminal intelligence
Paul wrote his first Fortran4 program in 1971. After an international career as
risk analyst for Group 4, he founded his own IT consultancy company. Since 1999,
his company has specialized in computer forensics and the detailed analysis of online
and terrestrial gambling software. As an Expert Witness, Paul testifies regularly
in high-profile cases on fraud and malicious software manipulation.
Paul also advises regulators, law offices and magistrates on all technical aspects
of gambling. He still finds time to teach computer forensics and to research new
forensic techniques.
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co-located with:
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